1. Acceptance of the Conditions of Sale All orders transmitted by telephone, email, through one of our consultants or online are subject to these conditions of sale. By transmitting an order, the customer declares that he/she has read, understood and accepted the conditions without reservation.

2. Orders Any order changes requested by the customer may be considered only if they take place before the products are shipped. The Company reserves the right to suspend an order in case of unpaid invoices or insolvency.

3. Payment Terms All orders are calculated in Swiss Francs (CHF), excluding VAT and shipping. The Company reserves the right to change prices at any time without prior notice. Products will be invoiced based on the rates in effect at the time the order is placed.

4. Payment Methods All orders are placed in Swiss Francs (CHF) and can be paid for by the following methods:

• Credit Card: We accept payment by major credit cards.
• TWINT: We accept payments through the TWINT app for added convenience.

5. Invoicing An invoice will be issued for each order and sent to the email address provided by the customer. Any complaint regarding the invoice must be received by the Company in writing within 7 business days of its receipt. If no such complaint is received, the invoice will be considered accepted without reservation.

6. Delivery The goods are sent to the address indicated by the customer. Whichever method of transportation is chosen, the goods travel at the customer’s risk. Delivery will be made by The Swiss Post or courier service, meeting delivery deadlines established in good faith and as precisely as possible. Deliveries will be made according to availability and order of receipt of orders. Unavailable products will be sent later, at the Company’s expense, as soon as they are available. Shipping charges are set at CHF 18 to be paid by the customer. However, for orders over CHF 300, shipping is free of charge.

7. Return of Goods The customer has 7 business days to notify the Company of a technical anomaly or error in the item sent. The communication must include the invoice number and date and must be sent by email to info@beautyproject.ch. The Company will only accept unused products in their original packaging and in perfect resale condition. Shipping costs and return risks are the responsibility of the customer. Return of goods entitles the customer to a credit note. Exceptional cases require the approval of the Company and are subject to an administrative fee of CHF 20.

8. Resale of Products The customer agrees not to resell the purchased products to other professionals without the written permission of the Company.

9. Liability Beauty Project of N. Ponti-Cometta is not responsible for damages resulting from improper use of purchased products. All products are intended only for professional customers who possess the necessary requirements and skills for their use.

10. Place of Jurisdiction In case of dispute, the place of jurisdiction shall be Mendrisio, Switzerland.

11. Contact Information

• Company name: Beauty Project by N. Ponti-Cometta
• Address: Via Pozzetto 27d, 6855 Stabio, Switzerland
• Commercial register entry number: CH-501.1.021.345-4
• IDI/IVA: CHE-309,194,892
• Phone: +41 22 575 87 57
• Email: info@beautyproject.ch