{"id":5897,"date":"2024-10-28T09:09:26","date_gmt":"2024-10-28T08:09:26","guid":{"rendered":"https:\/\/pro.beautyproject.ch\/refund-and-return-policy\/"},"modified":"2026-06-26T11:03:07","modified_gmt":"2026-06-26T09:03:07","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/pro.beautyproject.ch\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5897\" class=\"elementor elementor-5897 elementor-16\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59458603 e-flex e-con-boxed e-con e-parent\" data-id=\"59458603\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6efb42f6 elementor-widget elementor-widget-text-editor\" data-id=\"6efb42f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p role=\"document\" contenteditable=\"true\" aria-multiline=\"true\" aria-readonly=\"false\" aria-label=\"Blocco: Paragrafo\" data-block=\"352baeb4-df72-4dc3-9bec-56bc917f680d\" data-type=\"core\/paragraph\" data-title=\"Paragrafo\" data-empty=\"false\" data-wp-block-attribute-key=\"content\"><strong style=\"font-size: 1rem;\">Delivery<\/strong><\/p>\n<p>Orders placed by phone, Email, or through our consultants are subject to the following terms and conditions of sale. By submitting an order, the customer<br\/>declares that they have read, understood, and accepted these terms and conditions in their entirety, without any reservations. Use of our products is contingent upon the submission<br\/>of an appropriate diploma and\/or certificate. We reserve the right to refuse to ship products that do not comply with the diplomas or certificates provided.   <\/p>\n<p>Order The Company reserves the right to suspend the order in the event of unpaid invoices or if the customer becomes insolvent. Any changes<br\/>to the order requested by the customer will be considered only if communicated before the package is shipped. <\/p>\n<p>Payment Terms All orders are priced in Swiss francs (CHF), excluding VAT and shipping costs. The Company reserves the right to change prices at<br\/>at any time and without prior notice. Products will be billed based on the rates in effect at the time the order is placed.  <\/p>\n<p>Billing: A copy of the order will be sent via text message to the customer to confirm that the information is correct. Once approval is received, a<br\/>link for payment via SUMUP will be sent to the cell phone number provided by the customer to settle the order. The order will be processed and shipped only upon<br\/>receipt of payment.  <\/p>\n<p>Delivery: The merchandise is shipped to the address provided by the customer. Regardless of the shipping method, the merchandise is transported at the customer\u2019s risk.<br\/>will arrange delivery via La Posta or a courier service. Delivery times are estimated in good faith and as accurately as possible. Deliveries will be made<br\/>based on availability and in the order in which orders are received. Products that cannot be delivered will be shipped as part of a subsequent order<br\/>or at the Company\u2019s expense, as soon as they become available. Shipping and handling fees are set at CHF 18 and are the responsibility of the customer.      <\/p>\n<p style=\"margin-block: 24px 0px; content: ''; overflow-wrap: break-word; pointer-events: auto; position: relative; max-width: 800px; cursor: text; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: medium; white-space: pre-wrap; margin-left: auto !important; margin-right: auto !important;\" role=\"document\" aria-multiline=\"true\" aria-readonly=\"false\" aria-label=\"Blocco: Paragrafo\" data-block=\"352baeb4-df72-4dc3-9bec-56bc917f680d\" data-type=\"core\/paragraph\" data-title=\"Paragrafo\" data-empty=\"false\" data-wp-block-attribute-key=\"content\"><span style=\"font-size: 16px; white-space: normal;\">Return of Goods The customer has 7 business days to notify the Company of a technical defect or an error in the item shipped. The customer must do so by providing the invoice number and date. The Company will only accept unused products in their original packaging and in perfect condition for resale. Shipping costs and the risks associated with the return are the responsibility of the customer. The return of goods entitles the customer to a credit memo. The issued credit memo may be used exclusively for future purchases within 6 months of the date of issuance. After this period, the credit memo expires without the right to a cash refund. Exceptional cases will require the Company\u2019s approval and will be subject to an administrative fee of 20.-       <\/span><\/p>\n<div>&nbsp;<\/div>\n<p>Resale of Products The customer agrees not to resell the purchased products to other professionals without the Company\u2019s written consent. In the event of a<br\/>dispute, the place of jurisdiction is Mendrisio.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Delivery Orders placed by phone, Email, or through our consultants are subject to the following terms and conditions of sale. By submitting an order, the customerdeclares that they have read, understood, and accepted these terms and conditions in their entirety, without any reservations. Use of our products is contingent upon the submissionof an appropriate diploma [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_seopress_news_disabled":"","_seopress_video_disabled":"","_seopress_video":[],"_seopress_pro_schemas_manual":[],"_seopress_pro_rich_snippets_disable_all":"","_seopress_pro_rich_snippets_disable":[],"_seopress_pro_schemas":[],"footnotes":""},"class_list":["post-5897","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pro.beautyproject.ch\/en\/wp-json\/wp\/v2\/pages\/5897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pro.beautyproject.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pro.beautyproject.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pro.beautyproject.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pro.beautyproject.ch\/en\/wp-json\/wp\/v2\/comments?post=5897"}],"version-history":[{"count":8,"href":"https:\/\/pro.beautyproject.ch\/en\/wp-json\/wp\/v2\/pages\/5897\/revisions"}],"predecessor-version":[{"id":7535,"href":"https:\/\/pro.beautyproject.ch\/en\/wp-json\/wp\/v2\/pages\/5897\/revisions\/7535"}],"wp:attachment":[{"href":"https:\/\/pro.beautyproject.ch\/en\/wp-json\/wp\/v2\/media?parent=5897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}