{"id":5828,"date":"2024-10-29T14:50:19","date_gmt":"2024-10-29T13:50:19","guid":{"rendered":"https:\/\/pro.beautyproject.ch\/formulaire-de-retour\/"},"modified":"2025-03-03T11:45:38","modified_gmt":"2025-03-03T10:45:38","slug":"formulaire-de-retour","status":"publish","type":"page","link":"https:\/\/pro.beautyproject.ch\/fr\/formulaire-de-retour\/","title":{"rendered":"Formulaire de retour"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5828\" class=\"elementor elementor-5828 elementor-1243\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-931972e elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"931972e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e6f3be9\" data-id=\"e6f3be9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76a98e0 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"76a98e0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e0b996\" data-id=\"1e0b996\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff9489d elementor-widget elementor-widget-heading\" data-id=\"ff9489d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formulaire de retour<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07d6273 elementor-widget elementor-widget-text-editor\" data-id=\"07d6273\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous souhaitez retourner un produit achet\u00e9 sur Beauty Project, veuillez remplir le formulaire de retour ci-dessous. Notre objectif est de garantir votre satisfaction et de rendre la proc\u00e9dure de retour aussi simple que possible.<\/p><p><strong>D\u00e9lais de retour<\/strong><\/p><ul data-spread=\"false\"><li><p>Le retour doit \u00eatre demand\u00e9 dans les 7 jours ouvrables suivant la r\u00e9ception du produit.<\/p><\/li><li><p>Les produits doivent \u00eatre retourn\u00e9s dans leur emballage d&#8217;origine, non utilis\u00e9s et en parfait \u00e9tat de revente.<\/p><\/li><li><p>La demande de retour doit comporter le num\u00e9ro et la date de la facture.<\/p><\/li><li><p>Les frais d&#8217;exp\u00e9dition pour les retours sont \u00e0 la charge du client.<\/p><\/li><\/ul><p><strong>Proc\u00e9dure de retour<\/strong><\/p><ol start=\"1\" data-spread=\"false\"><li><p>Veuillez remplir le formulaire de retour sur cette page, en incluant toutes les informations requises.<\/p><\/li><li><p>Une fois que nous aurons re\u00e7u votre demande, nous vous enverrons par courrier \u00e9lectronique des instructions suppl\u00e9mentaires sur la mani\u00e8re de renvoyer le produit.<\/p><\/li><li><p>Les retours accept\u00e9s vous donneront droit \u00e0 une note de cr\u00e9dit qui pourra \u00eatre utilis\u00e9e pour de futurs achats.<\/p><\/li><\/ol><p><strong>Veuillez noter<\/strong> que les retours de marchandises sont soumis \u00e0 l&#8217;approbation de Beauty Project et que, dans certains cas exceptionnels, des frais administratifs de 20 CHF peuvent \u00eatre factur\u00e9s.<\/p><p>Si vous avez des questions, veuillez nous contacter \u00e0 l&#8217;adresse suivante <a><strong>info@beautyproject.ch<\/strong><\/a> ou appelez-nous au <strong>+41 22 575 87 57<\/strong>. Nous sommes l\u00e0 pour vous aider !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60022fc elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"60022fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Formulaire de retour\" aria-label=\"Formulaire de retour\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"5828\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"60022fc\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_3914a80 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3914a80\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_3914a80]\" id=\"form-field-field_3914a80\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_8cb5246 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8cb5246\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_8cb5246]\" id=\"form-field-field_8cb5246\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"T\u00e9l\u00e9phone\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEntreprise\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Entreprise\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_434c216 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_434c216\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tN\u00b0 de commande\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_434c216]\" id=\"form-field-field_434c216\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Pr\u00e9cisez le num\u00e9ro de commande\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Veuillez indiquer ici la raison du retour\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_ed0bb42 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ed0bb42\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tVie priv\u00e9e\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_ed0bb42]\" id=\"form-field-field_ed0bb42\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_ed0bb42\">J'ai lu la politique de confidentialit\u00e9 et je consens \u00e0 ce que mes donn\u00e9es soient conserv\u00e9es dans vos archives conform\u00e9ment \u00e0 la loi suisse sur la protection des donn\u00e9es (LPD).<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_9fd7df3 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_9fd7df3\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Ld3jG8qAAAAAHm6BFe6LZ_XQPBHPNvrnwIQy7rB\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Formulaire de retour Si vous souhaitez retourner un produit achet\u00e9 sur Beauty Project, veuillez remplir le formulaire de retour ci-dessous. Notre objectif est de garantir votre satisfaction et de rendre la proc\u00e9dure de retour aussi simple que possible. D\u00e9lais de retour Le retour doit \u00eatre demand\u00e9 dans les 7 jours ouvrables suivant la r\u00e9ception du [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-5828","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pro.beautyproject.ch\/fr\/wp-json\/wp\/v2\/pages\/5828","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pro.beautyproject.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pro.beautyproject.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pro.beautyproject.ch\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pro.beautyproject.ch\/fr\/wp-json\/wp\/v2\/comments?post=5828"}],"version-history":[{"count":5,"href":"https:\/\/pro.beautyproject.ch\/fr\/wp-json\/wp\/v2\/pages\/5828\/revisions"}],"predecessor-version":[{"id":6915,"href":"https:\/\/pro.beautyproject.ch\/fr\/wp-json\/wp\/v2\/pages\/5828\/revisions\/6915"}],"wp:attachment":[{"href":"https:\/\/pro.beautyproject.ch\/fr\/wp-json\/wp\/v2\/media?parent=5828"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}